Meet Jim McCann

Author of books such as Talk is NOT Cheap, Stop and Sell the Roses, and Celebrations.

  During the timely Black Friday union strikes. Founder & CEO Jim McCann and Modell’s CEO, Mitch Modell discuss the issue and its impact on both union and non-union companies. McCann highlights that1-800-Flowers.com offers its Work-At-Home program to customer service…

Featured on Inc.com “How I Did It” web video series, Founder & CEO, Jim McCann discusses how 1-800-Flowers.com felt the effects of the financial crisis and the company’s road to recovery and ultimately, growth. In order to survive the recession, McCann…

In September 2013 at Kana Connect 2013, 1-800-Flowers.com Founder & CEO, Jim McCann spoke about the importance of customer engagement. In his keynote, McCann spoke to 1-800-Flowers.com’s journey from a single flower shop to the world’s leading florist and gift…

September 26, 2013 During his keynote address at KANA Connect 2013 annual user conference in September 2013, 1-800-Flowers.com Founder & CEO Jim McCann discusses the importance of building loyalty within a customer-centric culture. McCann explains that engaging directly with your customers…

In September 2013 at Kana Connect 2013, 1-800-Flowers.com Founder & CEO, Jim McCann spoke about the importance of customer engagement. In his keynote, McCann spoke to 1-800-Flowers.com’s journey from a single flower shop to the world’s leading florist and gift…