Author: Corin Wray

  During the timely Black Friday union strikes. Founder & CEO Jim McCann and Modell’s CEO, Mitch Modell discuss the issue and its impact on both union and non-union companies. McCann highlights that1-800-Flowers.com offers its Work-At-Home program to customer service team members, allowing those who prefer to work from home, stay engaged in the work force.   

Featured in LEADERS Magazine’s October/November/December issue, Founder & CEO, Jim McCann explains that through floral offerings, 1-800-Flowers.com is involved in people’s lives for momentous as well as every day occasions, and highlights various brands under 1-800-Flowers.com.

Featured on Inc.com “How I Did It” web video series, Founder & CEO, Jim McCann discusses how 1-800-Flowers.com felt the effects of the financial crisis and the company’s road to recovery and ultimately, growth. In order to survive the recession, McCann focused on cutting 1-800-Flowers.com expenses and creating a deeper relationship with our customers. The company also invested in social, mobile and our infrastructure to ensure its success and future.  By Daniel Wolfman and Chris Beier

In September 2013 at Kana Connect 2013, 1-800-Flowers.com Founder & CEO, Jim McCann spoke about the importance of customer engagement. In his keynote, McCann spoke to 1-800-Flowers.com’s journey from a single flower shop to the world’s leading florist and gift shop, emphasizing the importance of creating the same type of personal relationship with today’s 37 million customers as they had with the first flower shop customers more than 35 years ago.  By P.J. Jakovljevic It should be every company’s job…

September 26, 2013 During his keynote address at KANA Connect 2013 annual user conference in September 2013, 1-800-Flowers.com Founder & CEO Jim McCann discusses the importance of building loyalty within a customer-centric culture. McCann explains that engaging directly with your customers and using the analysis KANA omni-channel customer service technology provides, 1-800-Flowers.com is key to building customer loyalty.   1-800-FLOWERS.COM was among the first retailers to use a 24/7 toll-free telephone number and the Internet for direct sales to consumers, expanding in size…

In September 2013 at Kana Connect 2013, 1-800-Flowers.com Founder & CEO, Jim McCann spoke about the importance of customer engagement. In his keynote, McCann spoke to 1-800-Flowers.com’s journey from a single flower shop to the world’s leading florist and gift shop, emphasizing the importance of creating the same type of personal relationship with today’s 37 million customers as they had with the first flower shop customers more than 35 years ago.  By Michele Masterson Even if you have stumbled in providing…