Speaking

In September 2013 at Kana Connect 2013, 1-800-Flowers.com Founder & CEO, Jim McCann spoke about the importance of customer engagement. In his keynote, McCann spoke to 1-800-Flowers.com’s journey from a single flower shop to the world’s leading florist and gift…

September 26, 2013 During his keynote address¬†at KANA Connect 2013 annual user conference in September 2013, 1-800-Flowers.com Founder & CEO Jim McCann discusses the importance of building loyalty within a customer-centric culture. McCann explains that engaging directly with your customers…

In September 2013 at Kana Connect 2013, 1-800-Flowers.com Founder & CEO, Jim McCann spoke about the importance of customer engagement. In his keynote, McCann spoke to 1-800-Flowers.com’s journey from a single flower shop to the world’s leading florist and gift…